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Monitoring our customers

France-based technical support

Bodet Technical SupportUnder our maintenance contract you have unlimited access to our International telephone support centre.

With over 20 staff and managing 6 languages it has the following missions: 

  • To help users with common management tasks.
  • To help administrators modify their setup rules.
  • To resolve any technical problems.
  • To guarantee time and attendance and access control hardware and software functional and technical updates. 

As part of our ISO 9001: 2000 quality process we set up: 

  • Personalised monitoring for each call received.
  • Despatch of a written report after each call.
  • 50 000 calls handled per year.
  • Average time between the initial call and issue resolution less than 3 hours. 

In 2009, the installation / training evaluation criteria were between 88 and 99% (892 questionnaires processed) and the hot-line evaluation criteria were between 92 and 97% (1,483 questionnaires processed).